Shipping Methods and Costs

• Retro Rags Collection will ship in-stock items within 2 business days. Orders must be placed before 11 a.m. Eastern Standard/Daylight Time (EST/EDT) for Second Day Air and Next Day Air shipments to ship same day.
• Standard shipping will be sent via DHL Ground or USPS Ground (our choice) depending on order size, weight, and destination. DHL and USPS require extra transit time when shipping to rural route or remote locations, even when shipping Second Day Air or Next Day Air.
• Our business hours are 9 a.m. to 5 p.m. Eastern Standard/Daylight Time (EST/EDT) Monday through Friday. We honor DHL's and USPS's shipping schedules and do not ship on holidays.
• Standard USPS or DHL Ground Shipping is $3.95 per order, DHL Second Day Air is $16.00 per order and DHL Next Day Air is $25.00 per order.
• We ship via USPS mail to Hawaii, Alaska, Puerto Rico, and APO and FPO Boxes. Please allow extra transit times for shipping to these locations. We cannot offer Second Day Air or Next Day Air services to these locations. We currently do not ship internationally.
• We ship to P.O. Boxes via USPS. However, please use a physical address whenever possible.

Returns and Exchanges

We want you to love your products from Retro Rags Collection. If you would like to return anything you purchased for a refund of the cost of the product(s), please return the product(s) within 30 days of the original purchase date. After 30 days, no refund will be given.

Please note: there are no refunds or exchanges on sale items or special orders.

To return your item(s), please re-pack in the original packaging (if possible) and follow these simple steps:

1. Detach bottom portion of invoice or packing slip you received. Retain top portion of invoice or packing slip for your records.
2. Please fill out all fields of the form you detached in step 1 to ensure quick processing of your return.
3. Send your return to us via the carrier of your choice (USPS, DHL, UPS, FedEx, for example). The return shipping address is:
   
   Retro Rags Collection
   360 South Street
   Rochester, MI  48307
4. If you have lost or misplaced your invoice or packing slip, please include a note with your package that includes your name, address, order number (if you have it), the item you received and return information or exchange information. Be sure to include the name and address of the person that sent you the item if it was a gift.

• Please note that all credit card order returns will be refunded to the credit card used for the original purchase. (Please allow 1-2 billing cycles for the credit to appear on your statement)
• Gift and gift certificate returns can be credited to the credit card that was used for the original purchase, or items can be exchanged for other Retro Rags Collection merchandise.
• If the original payment was by check or money order, then your refund will be sent by check via USPS.
• Products returned in quantities of 10 or more (that is, 10 or more of the same product), are subject to a 25% restocking fee.
• Please ensure that all items returned are in new condition, free of creases, odor, pet hair, etc.
• Orders canceled or refused after the order has been processed and shipped are subject to a 25% restocking fee.